ParkApp is a system that lets you rent out even a single parking space with almost no investment. No long-term commitments, no subscriptions, no fixed costs. ParkApp also handles the management of private, company and organisation car parks (a homeowners association, for instance), and in particular the automated collection of parking charges.

ParkApp also lets drivers and internet users book your parking spaces in advance, and lets you sell long-term bookings of your spaces.

ParkApp works as a platform between the owner of a parking space and the driver. Its core functions are renting out parking spaces, long-term bookings, extending bookings and collecting electronic payments. The system also lets you manage availability and handle cases of unpaid parking.

ParkApp can be used by:

• private individuals who own parking spaces,
• companies,
• organisations (homeowners associations, housing cooperatives, institutions),
• drivers looking for a place to park,
• inspectors checking parking payments in the “Inspector” programme.

A shared car park is the idea of letting the owners of parking spaces rent them out for a set time. With ParkApp you can easily rent out your space (even for long periods of several months), setting the hours it is available and the rates, or park your car quickly and conveniently.

No. ParkApp neither buys nor sells parking spaces. The platform exists so owners can rent their parking spaces out, and so drivers can pay for parking.

ParkApp acts as an intermediary between the owner of a parking space and the driver. Responsibility for configuring the car park rests with the owner.

All the current terms are available at: Terms

As a driver, no. You can park in “Guest” mode without creating an account. An account is still useful, though: it shows the history of your bookings and lets you extend and manage them.

As a car park owner or an inspector, yes. Without an account you cannot offer a car park or carry out checks.

All you need to give us to create an account is an e-mail address. No password is needed. Every time you sign in, a 6-digit one-time code is sent to that address, and you enter it to sign in.

Signing in is therefore secure and you never have to come up with a password.

You don’t have to — it is up to you. You can sign in in two ways:

• e-mail and a one-time code — every time you sign in we send a 6-digit code to your e-mail address, which you enter in the app; there is no password to make up or remember,
• e-mail and password — if you prefer the classic way of signing in, you can set a password of your own.

For your own safety it is worth signing out if you are not going to use the service for a longer time. If you signed in in a browser on your own private device, it is not necessary.

If you sign in to your account on someone else’s device — do remember to sign out with the button in the application menu.

No. ParkApp runs entirely in a web browser — there is nothing to install. You start parking in the ParkApp app or by scanning the QR code in the car park.

Yes. No account is needed — you can park in “Guest” mode without giving any personal details. You only give the vehicle’s registration number; an e-mail address is not required. Once you have chosen the car park and how long to park, you go straight to payment.

It is simple! On the car park’s board, or on the board by the parking space, you scan the QR code with your phone and it takes you straight to choosing how long you want to park. If the car park is free at the time you want to park, you are shown the proposed cost.

To go further you choose whether you want to park in “Guest” mode (without giving any details) or to register. In the next step you enter your registration number and pay by BLIK, card, Google Pay or Apple Pay (payments are handled by our partner PayNow).

The app has a map of Poland with the available car parks marked on it. If you let your browser share your location, you are taken straight to the car park you are physically at.

The first step is then to choose how long you want to park. If the car park is free at the time you want to park, you are shown the proposed cost.

To go further you choose whether you want to park in “Guest” mode (without giving any details) or to register. In the next step you enter your registration number and pay by BLIK, card, Google Pay or Apple Pay (payments are handled by our partner PayNow).

Yes. Parking can start at any moment and run for many days or weeks.

A booking for the future can only be made in a car park that has separate, numbered parking spaces marked out.

Car parks with no marked spaces (running as an open car park) only support parking that starts right now.

The registration number is what a paid session is recognised by. Checking a car park means checking whether the vehicle standing there has parking paid for at that moment — without the registration number there would be no way to confirm it.

So do take care that the number is entered correctly.

There is no need. Checking is based on the vehicle’s registration number alone, so you do not have to print anything or leave anything behind the windscreen.

Add the registration number of the right vehicle to your booking — you can do this during the parking session too. If you don’t know yet which car you will come in when you book, give any vehicle and fill in the correct number once you are parking.

It can be a vehicle that belongs to you or one that does not — rented, shared and so on.

Yes. A booking lets you enter and leave the car park as often as you like while it is valid. The space stays booked for you for the whole paid period — you don’t have to leave the vehicle in the car park the whole time. This applies to every type of booking: single bookings, hour packages and day packages.

No. ParkApp does not guarantee that a parking space is available, which follows from the social nature of the system. Although we do our best to keep a booked space free (that is what the additional charges are for), we cannot guarantee it. Most car parks have no mechanical barriers limiting entry, so in theory anyone could unlawfully park in the space you have just booked.

If your space turns out to be taken, let us know by clicking “My space is taken” in the app — we will show you an alternative space you can use straight away.

Where your booking details are shown, click “Extend”. Once you have paid for the extra time, the session is extended.

This is not available at present. Automatic renewal of long-term bookings (monthly ones, for instance) is planned for the future.

You can extend a booking (the “Extend” button) or end parking and free the space. The system does not handle other changes to bookings yet — we are working on changing future bookings and will make it available to drivers soon.

The system does not provide for a driver to cancel a parking service once bought. You can end the parking and free up the space. A cancellation feature will be introduced in future for bookings with a deferred start and for long-term bookings.

The basic model is an hourly rate: the charge is calculated for every hour of parking started. The car park’s owner may also offer hour packages and day packages at fixed prices.

Some car parks may offer free parking time. If your registration number is eligible for it, the discount is applied automatically.

Yes. The system always chooses the cheapest combination of hourly rates and packages automatically — even if a package covers a longer period than you actually park.

Some car parks may offer free parking time. If your registration number is eligible for it, the discount is applied automatically.

Some car parks offer the first hour free (or more than just the first). Whether you can use the free time depends on the registration number, not on the user account.

If the car park’s owner has decided that free parking can be used only once a day, anyone else who wants to park the same vehicle in the same car park on the same day will no longer get the free time.

An hour package is a fixed price for parking within a set range of hours, for example from 18:00 to 8:00 or from 8:00 to 16:00.

The package’s hours and price are set by the car park’s owner, so packages are not available in every car park.

A day package is a fixed price for parking for 7, 14 or 28 days.

The package’s price is set by the car park’s owner, so packages are not available in every car park.

Yes. A package can be applied even where parking starts part-way through it, as long as that is the cheapest option.

The payment methods available are:

• BLIK (code and recurring payments),
• fast online transfers (pay-by-link) — supported banks include mBank, PKO BP, Bank Pekao, Santander, ING, BNP Paribas, Millennium, Alior Bank, Inteligo, Credit Agricole, Citi Handlowy, VeloBank, Bank Pocztowy, Nest Bank, BOŚ and the cooperative banks (BPS and SGB),
• payment cards (Visa, Mastercard),
• Google Pay,
• Apple Pay.

Payments are handled by our partner PayNow.

Payment is made as part of starting the parking — before the parking is registered in the system.

This is not available at present. Automatic renewal of long-term bookings (monthly ones, for instance) is planned for the future.

Once the parking session is paid for, a summary screen appears with all the details of the parking.

At the bottom of that screen you can download the receipt.

If an e-mail address was given during registration, the receipt is also sent to it.

If you don’t set up invoice details, you receive a receipt.

An invoice is issued separately for each parking session. Invoice details must be given before parking starts.

Go to the “My account” tab, then to the “Billing account” page, click “Manage”, change the account type to business and give your invoice details. Once you have paid for parking you receive an invoice instead of a receipt.

Yes. One user can keep and use several sets of invoicing details.

This is not available yet — invoices are issued separately for each parking. We plan to offer consolidated monthly invoices shortly.

Payment is checked by the car park’s owner or the people they appoint, and by ParkApp inspectors working in the “Inspector” programme. They can check whether a given vehicle has a paid parking session at that moment in that car park.

A charge for using the parking space without a contract will be applied, in line with the terms. The basic amount of the charge is 600 zł; if you pay quickly, it can be reduced to 150 zł.

No. The charge for use without a contract is not a parking charge. It arises from using a space without entering into a parking contract, or from overstaying the time paid for.

The basic charge is 600 zł. It may be reduced to:

• 150 zł — for prompt payment within 3 days, where the driver’s details did not have to be traced,
• 330 zł — for payment within 7 days of receiving notice by post (at most 23 days from the date it was sent).

Notice that a charge has been applied may be given:

• by a notice left under the vehicle’s windscreen wiper,
• electronically (by email),
• by post.

No. ParkApp does not guarantee that a parking space is available, which follows from the social nature of the system. Although we do our best to keep a booked space free (that is what the additional charges are for), we cannot guarantee it. Most car parks have no mechanical barriers limiting entry, so in theory anyone could unlawfully park in the space you have just booked.

If your space turns out to be taken, let us know by clicking “My space is taken” in the app — we will show you an alternative space you can use straight away.

If you have a booking paid for and your space is taken, first make sure you are in the right car park at the right time. If you are — the “Bookings” tab has a “My space is taken” button. Click it.

The system shows a list of free neighbouring spaces, and you can move your booking to one of them straight away.

Separately, you can report the use without a contract to us by entering the vehicle’s registration number and attaching photographs showing the vehicle in your parking space together with its registration number (it does not have to be a single photograph).

In the account tab click “Reports” and then “New report”. Choose the right type of problem and send the report.

We will deal with it as quickly as we can.

You can submit a complaint about parking directly from the ParkApp system (the web application), against the particular parking it concerns. We recommend attaching photographs with legible registration numbers (where relevant) and a general view of the situation — it makes the complaint easier to deal with.

It depends on the kind of complaint:

• Straightforward complaints (someone took the space you had paid for, for instance) — dealt with by ParkApp’s operators; a refund usually follows within a few working hours.
• Complex complaints (an application to cancel a charge for parking without a contract, for instance) — submitted through ParkApp, but decided by the owner of the parking space.

For data protection reasons the car park’s owner receives no information about you, and you receive none about the owner. You can send a report through the ParkApp application, and once an operator has verified it, it will be passed on to the owner. The report is anonymised unless you expressly ask for your contact details to be given.